http://www.howtomeasureanything.com/

"From market forecasts to information technology risks to financial reporting, How to Measure Anything reveals the power of measurement to our understanding of business and the world at large. This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. With case studies ranging from how a marine biologist measures the population of fish in a large lake to how the United States Marine Corps found out what really matters in forecasting fuel requirements for the battlefield, readers are introduced to a "universal approach" to measuring "intangibles," along with some interesting methods for particular problems.

Here, readers will learn about:

• The Illusion of Intangibles: Why Immeasurables Aren't

• Calibrated Estimates: How Much Do You Know Now?

• Measuring Risk: Introduction to the Monte Carlo

• Sampling Reality: How Observing Some Things Tells Us about All Things

• Measuring the Value of Information: What’s it worth to measure?

• Unconventional measurement instruments such as the Internet, human judges, prediction markets and more…"